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Terms of service

GENERAL INFORMATION

PROJECTKIN ApS

CVR-nr. 39355345,

Freundsgade 12, 1775, Copenhagen, Denmark

Telephone + 45 50 87 96 86

hello@projectkin.com

 

1 PAYMENT

You select the items you want to buy and put them in the "basket". Until the actual time of ordering, you can correct the contents of the basket, and you can continuously check the contents and price of the goods. Any payment of freight is charged in step 2, where you must provide your personal data. When you're ready to order, choose the delivery method, click "Next" and enter your name, address, email, and phone number. A payment window opens, where you select the form of payment and complete the payment. You can change the contents of your shopping cart until you press the "Approve and Pay" button. After that, your order is completed and registered.

We accept the following payment methods:

Dankort/Visa Dankort, Visa, Visa debit, Mastercard, AMEX, ApplePay, Maestro, PayPal, MobilePay

No fees are charged for credit cards.

The amount will not be drawn from your card account until the goods are dispatched. 

If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.

 

2 FREIGHT

At projectkin.com, we offer delivery to your home address or to your workplace. The price for this will be stated when ordering and will appear in the total amount before you approve the order.

Delivery times vary depending on your country. Delivery times will be displayed during checkout. Read more about our shipping rates here.

Ordered products are shipped together.

If we are sold out and accept pre-orders, please relate to the delivery date stated on the website and on your order confirmation. If your order contains pre-ordered items, your order will be shipped together when those items are back in stock.

PROJECTKIN is responsible for the goods until you have received them.

Unclaimed packages

If the package is returned from the carrier due to unpaid tax payment in countries outside of the EU, we can charge the real return costs that we are charged by the carrier. If you wish to receive the goods again, you will have to pay for new freight on re-delivery. 

 

3 CANCELLATION RIGHTS

As a consumer, when you buy from us, you have a 100-day cooling-off period, in which you have the right to cancel the purchase. 

This cooling-off period expires 100 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 100 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to hello@projectkin.com to receive your return label.

You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.

Canceling part of the purchase

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods

When you have informed us that you are canceling your purchase, you have 100 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

The state of the article when you return it

If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article. 

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, excluding delivery costs, not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it. 

Send us a mail to hello@projectkin.com to receive your return label.

4 RIGHT TO MAKE COMPLAINTS

When you trade with us as a consumer, the Danish Sale of Goods Act applies.

This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

 If the package is damaged on reception, please refuse reception and contact PROJECTKIN as soon as possible.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

You can complain by contacting us by email on hello@projectkin.com or by telephone on 50 87 96 86. Depending on the specific situation, you will receive the further instructions.

As a starting point, you will receive a return note by email, which you must print, fill in and attach the item when you return. 

If the complaint is justified, we will refund your freight costs (within reason).

If the complaint is not justified, you must bear the cost of transportation yourself, including our freight costs for returning the goods after examination.

The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.  

You are in charge of the item yourself until we receive it. Therefore, save postal receipt including information about freight costs as well as any track and trace number.

When you return the article, please attach a detailed description of the problem. 

We will send you a complaint form, which you are asked to fill out before a repair can begin.

5 PERSONAL DATA POLICY

We need the following information when you trade with us: Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you. 

Personal data is registered with PROJECTKIN ApS and is kept for five years, after which the details are deleted. 

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection. 

On projectkin.com, the entity responsible for data is PROJECTKIN ApS.

You are entitled to be told what details about you we process.

If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: hello@projectkin.com 

6 WHERE YOU CAN COMPLAIN

If as a consumer you want to complain about your purchase, please contact:

PROJECTKIN ApS

CVR-nr. 39355345

Freundsgade 12, 1775, Copenhagen, Denmark

Telephone + 45 50 87 96 86

hello@projectkin.com

If you do not succeed in finding a solution, you can send a complaint to the Centre For Dealing With Complaints at:

Center for Klageløsning

Nævnenes Hus

Toldboden 2

DK-8800 Viborg

www.naevneshus.dk

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here. 

The Terms & Conditions shall be governed by and construed in accordance with the laws of Denmark.

The terms of business were last updated on 14.07.2022